AAA Greenwood / Southport Office at 1309 East Stop 11 Road in Indianapolis, Indiana

Customer Reviews about AAA Greenwood / Southport Office

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  One star is too high. I have been on 2 vacations booked through this office and both of them were botched. The first was not a big deal and we made it through, but the second time it was just a miserable experience. We were literally booked on the wrong vacation to a different resort than we were sold on and when I emailed to inform them of the error, our agent Michelle had the audacity to say that's what we requested. My friend and I both had paperwork detailing where we were going and when we were leaving. When we got the final documents, they were different. We questioned it a little at first when our travel dates were off, but it didn't really hit us until we got to our destination and none of the amenities and activities were available that we were expecting. When I got home, I looked up the paperwork that I was given after booking the vacation and sure enough we were booked to the wrong resort. We made the best of it and had a decent time, but when I informed Michelle of the error (not requesting any refund or compensation), she deflected the blame onto us and said that is what we chose. Horrible customer service and incompetence in my opinion.
  June 16, 2017

  by Ryan Lee

Opening hours Open now

Today: 08:30 am — 05:30 pm

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About AAA Greenwood / Southport Office in Indianapolis